InsuraSync®
Effortless Compliance. Zero Hassle. Maximum Protection.
Monitored for compliance by InsuraSync®:
70% of tenants submit proof of insurance that does not comply with their lease.
The Hidden Cost of Non-Compliance
Tenant insurance non-compliance isn’t just an admin nuisance — it’s a direct threat to NOI and a false sense of security for tenants.
For landlords:
Every uninsured claim sits on the landlord’s loss history
Premiums increase across the portfolio for 5–10 years
Deductibles rise, insurers reprice risk, and renewals get tougher
For tenants:
They submit proof of insurance, hear nothing back, and assume they’re covered
In reality, their policy may not meet lease requirements or protect them fully
Non-compliance can turn into unexpected claim disputes and significant out-of-pocket costs
Most landlords — and tenants — don’t realize the scope of the problem until they see the data.
What is InsuraSync®?
InsuraSync® is a purpose-built compliance platform that helps Canadian commercial landlords track, enforce, and document tenant insurance requirements — with minimal lift from property teams and full transparency for stakeholders.
With over a decade of experience and more than 200 million square feet of commercial space under compliance monitoring, InsuraSync® is trusted by some of the most risk-aware owners in Canada. Whether your portfolio spans a few assets or hundreds, we deliver scalable control — without added burden on property teams.
What Does InsuraSync® Cover?
Built for Scale, Tailored by Property
InsuraSync® — purpose-built for Canadian commercial portfolios — supports everything from multi-tenant industrial assets to mixed-use retail and office environments. Whether you’re managing 10 properties or 1,000, the platform adapts to your unique lease structures, compliance policies, and tenant experience standards.
✅ Core Functions We Handle
| Category | Included | Description |
|---|---|---|
| Tenant Proof of Insurance | ✓ | Automated collection, validation, and archiving of tenant COIs |
| Lease Match & Compliance Rules | ✓ | Policy requirements are mapped directly to each lease |
| Broker & Tenant Follow-Up | ✓ | Automated reminders plus live CertiSync follow-up team |
| Audit Trails & Reporting | ✓ | Real-time dashboards, expiry logs, and compliance KPIs |
| Risk Policy Alignment | ✓ | Ensures CGL, legal liability, waivers, and endorsements are present |
| Portfolio Segmentation | ✓ | Dashboards grouped by region, business unit, or property manager |
Trusted by national landlords to monitor tenant compliance across millions of square feet — with zero attrition in 10+ years.
For over a decade, leading commercial real estate owners and managers have relied on InsuraSync to close their tenant insurance blind spot.
Adopted by multiple national REITs managing tens of millions of square feet
Embedded into compliance workflows for top-tier office, industrial, and retail portfolios
Supporting thousands of tenants, from Fortune 500s to local businesses
Proven track record: zero client attrition in 10+ years
The result:
Compliance rates rising from 70% non-compliant to 90%+ fully compliant
Landlords protecting NOI and strengthening insurer confidence
- Tenants gaining peace of mind that coverage is properly aligned
How It Works
1. Review Lease
We review ALL tenant leasing agreements and capture insurance requirements by tenant.
2. Request
We request a current certificate of insurance from the client or from the tenant (if the client does not have).
3. Collect
We create highly secure and personalized online web pages for tenants to upload their Certificate of Insurance (COI).
4. Verify
Our Compliance Team verifies every tenant document uploaded to ensure it is complete, current, and accurate with the lease insurance requirements. If compliant, confirmation of compliance is sent to the tenant.
5. Collaborate
If the tenant submitted COI is not compliant, our Compliance Team works collaboratively with the tenant (and their broker) to identify and correct areas of non-compliance.
6. Maintain
Tenant certificates are maintained through a system of automated and manual notifications, letting your tenants, as well as you, know when critical insurance has or is about to expire.
7. Store
Every notification, response, exchange, and all documents are captured and stored on our secure servers and are accessible to credentialed users.
8. Access & Reports
Credentialed users can view, print or share current tenant certificates of insurance – from any device, anywhere they have an internet connection. Daily Tenant Insurance Status Reports are sent to key administrators.
Why Choose InsuraSync®?
Properly Insured Tenants
Tenants do not want to find out they were underinsured after a loss has occurred. InsuraSync® shows the tenant specific deficiencies in types or limits of coverage in their policy and works with them and their broker to correct. InsuraSync® ensures tenants are properly insured before a loss event, so they are protected in the event of a loss.
Better Tenant Relationships
Our culture is based on availability, urgency and accuracy. Tenants can talk to a live agent Monday through Friday from 8:00am to 8:00pm eastern. Users can also access our webpage Live Chat feature 24 hours a day, seven days a week, where a live agent will answer any questions. Tenants like our prompt responses and our availability to respond to their questions.
Excellent Tenant Services
InsuraSync® is a powerful tenant service. Most tenants are not insurance experts and rely on insurance brokers to review their lease and provide required coverages. We review the tenant’s insurance and confirm their compliance with the lease, or work collaboratively to correct.
Real-Time Visibility to Tenant Compliance
Every approved client user is given access to the client dashboard where they can view current tenant status and view all applicable tenant insurance documents.
Lower Cost of Insurance
When tenant insurance is proactively verified and aligned to lease terms, landlords are better positioned to negotiate lower premiums, reduced deductibles, and more favourable policy language. InsuraSync® helps you demonstrate portfolio-level discipline with audit trails, expiry tracking, and compliance KPIs — giving insurers and lenders confidence that your risk is well-managed. That confidence translates into measurable savings and stronger protections across your commercial portfolio.
Consistent Application of Tenant Insurance Compliance
Portfolios can have several Property Managers and Administrators. There can be a discrepancy in the diligence applied to tenant insurance compliance from region to region. InsuraSync® ensures that insurance compliance remains a priority and that every tenant has the same great experience.
Centralized Secure Document Storage
All tenant insurance documents are stored on secure dedicated, fully redundant servers and are available to credentialed users from a centralized location.
Enhanced Property Manager/Administrator Engagement
We involve the Property Managers/Administrators (PM/PA) in the tenant compliance process by asking for their help when necessary. Over time, PM/PA involvement leads to a solid knowledge base and more confidence when dealing with tenant insurance.